At Alexdent, we strive to ensure that your orders are processed and delivered in a timely and secure manner. This Shipping Policy outlines how we handle order processing, shipping methods, and delivery timelines.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing times may vary during peak periods or due to stock availability.

  • You will receive a notification once your order has been dispatched.

2. Shipping Methods

  • We use trusted courier services to ensure safe and reliable delivery.

  • Available shipping options and estimated delivery times will be presented at checkout.

3. Delivery Times

  • Standard delivery times may vary depending on your location and chosen shipping method.

  • Estimated delivery dates are provided for convenience but are not guaranteed.

  • Unexpected delays due to courier issues, weather, or customs may occur and are beyond our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, package weight, and chosen delivery method.

  • Any applicable duties, taxes, or customs fees are the responsibility of the customer.

5. Order Tracking

  • Once shipped, you will receive a tracking number (if applicable) to monitor the status of your delivery.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for any reshipping fees.

7. Damaged or Missing Items

  • Please inspect your order upon arrival. If you receive damaged or incomplete items, notify us promptly for resolution.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page, and continued use of our website will indicate acceptance of the updated policy.