At Alexdent, we aim to ensure our customers are completely satisfied with their purchases. This Refund & Exchange Policy outlines the conditions under which refunds and exchanges are accepted.
1. Eligibility for Refunds & Exchanges
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Items must be unused, in their original packaging, and in the same condition that you received them.
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Requests must be made within the specified return period from the date of delivery.
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Certain products, such as personal care items, custom orders, or clearance products, may be exempt from returns due to hygiene or safety reasons.
2. Refund Process
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within a reasonable timeframe.
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Shipping costs are non-refundable unless the return is due to an error on our part.
3. Exchanges
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Exchanges are offered for defective, damaged, or incorrectly shipped items.
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If the requested replacement item is unavailable, a refund or store credit may be issued instead.
4. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item.
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We recommend using a trackable shipping service to ensure the returned item reaches us safely.
5. Non-Returnable Items
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Opened or used personal care products
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Custom-made or personalized items
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Clearance or final sale products
6. Policy Updates
We reserve the right to amend this Refund & Exchange Policy at any time. Any changes will be posted on this page, and continued use of our services will signify acceptance of the updated terms.
